
Tables for B2B e-commerce
Prototyping and collaborating toward a new product listing format
Currently a Lead Experience Designer at Zoro, applying human-centered design to AI-powered search, and simplifying complex industrial-supply problems for the B2B customer experience.

Prototyping and collaborating toward a new product listing format

Information architecture improvements reduced customer service processing time by 53%

Designing for readability and consistency led to a 5.6% increase to conversion rate
I'm a UX generalist; strategist, designer, and researcher who has working on building impactful digital experiences for 8+ years, whether part of product teams in B2B e-commerce, or providing UX support to a variety of clients to improve the user experience for their customers.
Understanding the problem space through user interviews, usability testing, and behavioral analytics before developing solutions.
Iterating from low-fidelity explorations to refined solutions, seeking feedback early and often while prioritizing accessibility and scalability.
Championing human-centered design through storytelling and workshops, bringing stakeholders into the process to build beautiful, usable solutions.
On strategic approach
“Kevin has a knack for infusing every project and team he touches with a strategic lens that focuses on understanding and identifying customer needs before diving into solutions.”
— Melissa H., Senior Manager, UX Research
On research & data
“Kevin is one of the most data-driven, evidence-based UX designers I've ever worked with. He has a deep commitment to user research and never relies on assumptions, ensuring every design decision is rooted in reality.”
— Matt H., Manager, Analytics & Optimization
On design practice
“Kevin ran highly engaging design reviews, welcomed feedback, and always created space for open, respectful discussion… I have a great deal of respect for the thoughtfulness, rigor, and care he brought to everything he did.”
— Zef N., Senior Manager, Software Engineering